Privacy Policy

With the introduction of GDPR, we have updated our Privacy Policy which sets out how we use and protect information you give us when you use our website and services. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. We encourage all users to check this page periodically to ensure you are happy with any changes.

What We Collect

We may collect and process the following information about you:

Information You Provide

This includes information you provide when registering an account, placing orders, or contacting us. This may include your business name, contact name, delivery address, phone number, email address, VAT number, and order details.

Information We Collect Automatically

We collect information automatically about your visits to our website through cookies. This helps us deliver a better user experience and identify areas for improvement. For more information, please see our Cookies Policy.

Transaction Information

Our website collects details of transactions made through it. However, we do not collect, process, or store credit or debit card information. All payment processing is handled by our secure payment gateway provider, Stripe Payments. You can find their privacy policy at stripe.com.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Manage your account and provide customer support
• Communicate with you about orders, deliveries, and services
• Process payments, refunds, and credit notes
• Improve our website and services
• Comply with legal and regulatory obligations
• Protect against fraud and ensure security

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information only with trusted service providers who help us operate our business, including our payment processor, delivery partners, and IT service providers. These partners are bound by confidentiality agreements.

How We Store Your Data

All information is stored on secure servers. We take appropriate technical and organisational measures to protect your data. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security. Any transmission is at your own risk.

Your Rights

Under GDPR, you have the following rights:

• The right to be informed about how your data is collected and used
• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to certain uses
• The right to withdraw consent at any time

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Irish Data Protection Commission.